Frequently Asked QuestionsKnowledge Base
It is best to first contact your supplier of Thermobile heaters. In many cases, they can assist you further as they are familiar with your installation. If your installer cannot help, you can contact Thermobile at: +31 765873450.
Yes, all devices are CE certified. An exception to this are the IMA and IMAC models with gas burners. In these cases, the heater itself is CE certified, but the entire installation requires field approval.
No, this depends on the type of fuel, the application, and the capacity. More information can be found on the Scios website. The Environmental Protection Act specifies which heating systems need to be inspected and the frequency of inspections.
Manuals can be found on our website under the relevant product.
The availability of parts depends on the specific defect. Some parts may still be available, but we cannot guarantee that all parts are in stock. Thermobile does not have its own service department and refers end-users to a dealer.
We recommend performing major maintenance on the heater at least once a year. Additionally, depending on the type and application, it is advisable to carry out regular minor maintenance.
At Thermobile, we guarantee that parts (or alternatives) will be available for at least 7 years after a specific model is discontinued. In practice, availability often extends well beyond 7 years. Thermobile does not have its own service department and refers end-users to a dealer.
We have created a table as a guideline for the maximum hose lengths that can be connected to each unit.
No, for each heater type, we specify whether the connection is 230V or 400V.
Yes, all heaters must have a neutral (0) connection. If a neutral connection is not available, it is advisable to have a transformer installed on the heater to create a neutral connection.
Biodiesel comes in various types and compositions. The purest form is HVO, which can be used without any issues. Another type is FAME, which can be blended up to a maximum of 10% for optimal heater performance. For more information, please refer to our news article on environmentally friendly fuels.
Biodiesel is becoming increasingly available. However, not all biodiesel can be used without modifications. Please refer to our news article on environmentally friendly fuels for more information.
GTL (Gas-to-Liquids) is a fuel that serves as an alternative to regular diesel. Produced from natural gas, it has a molecular composition that results in lower emissions of pollutants compared to conventional diesel. No modifications are needed to use GTL with existing equipment, so it can be used at any time. GTL fuel burns cleaner than conventional diesel from crude oil, producing less local emissions of nitrogen oxides (NOx), sulfur oxides, and also less visible black smoke (particulate matter),
Heating systems must operate efficiently and safely to minimize environmental impact and prevent accidents or economic damage. More information can be found on the Scios website. The Environmental Protection Act specifies which heating systems need to be inspected and the frequency of these inspections.
This depends on the area and volume, minimum outdoor temperature, desired indoor temperature, insulation of the building, and application. You can calculate the required capacity for your space using our heat calculator.
This largely depends on the application, available fuel, and required capacity. You can calculate the required capacity using our calculation tool.
In a direct fired heater (such as the TA, TAS, GA, and AGA models), both the heat and combustion gases enter the room. In an indirect fired heater (such as the ITA, IMA, IMAC, BioEnergy, and ITLS models), heat and combustion gases are separated; only the heat enters the room, while the combustion gases are vented through a chimney.
This depends on the number of heaters and their capacity. It is best to ventilate based on measured CO2 levels to ensure there is never a risk of oxygen deficiency and carbon monoxide poisoning.
Yes, ventilation is generally required at all times, especially if there are many people or animals in the room. However, the amount of ventilation needed is much less than for direct fired heaters.
No, the capacity of a heater cannot and may not be increased. This can damage the heater and/or greatly shorten the lifespan of your heater. It also voids the warranty.
Yes, in principle, but electric heaters are only available in smaller capacities, and their power consumption is often high. Therefore, if greater capacity is required, a diesel heater is often preferred due to its much more practical application.
A GA heater cannot be converted from propane to natural gas. However, an AGA heater can be converted. Additionally, all heaters with gas-fired auxiliary burners can be converted from natural gas to propane and vice versa.
Yes, an AGA and all heaters with gas-fired auxiliary burners can be converted from natural gas to propane and vice versa.
All indirectly fired Thermobile heaters have an efficiency of over 90%. This already limits the emission of flue gases such as carbon dioxide and nitrogen oxides compared to heaters from many other suppliers with a much lower efficiency. Additionally, flue gas emissions can be further reduced by using recirculation, which also results in fuel savings. Furthermore, GTL can be used instead of regular diesel. GTL is a cleaner diesel that reduces flue gas emissions.
The maximum ambient temperature is 45°C. An exception to this is the TBD PC, specifically developed for pest control, which can operate in ambient temperatures up to 65°C.
If the chimney goes straight up, a length of up to 6 meters is not a problem. Only 45° bends are allowed; 90° bends are not permitted.
Only 45° bends are allowed, and no 90° bends. Limit the number of 45° bends to 2.
This depends largely on the number of heaters, the type of gas, the inlet pressure, and the total required capacity. It is best to consult your installer for this.
This also depends on the horizontal distance to be bridged. Up to approximately 1 meter in height, this should not be a problem.
The heater can be used without issue as it can burn various types of oil. However, in many EU countries, the use of waste oil as fuel is prohibited.
For all heaters with an oil-fired auxiliary burner, the burner can be replaced with a gas-fired auxiliary burner.
This depends on the area and volume, insulation of the building and application. A rule of thumb is 40W per m3 for insulated buildings and 60W per m3 for tents, for example.
The temperature of the intake air is cooled back by about 12°C. It is therefore important to always recirculate the air from the room to be cooled. (In this case, the air is drawn in from the room and blown back into the room with a temperature approximately 12°C lower).
